Shipping policy

This English text is a translation for convenience. If the two versions differ, the Greek text prevails.

• Orders are delivered to the courier company within 5-10 working days from the date the order is paid.
• ATLAS: 3-5 days
• Delivery by the courier company to the customer depends on the courier and the area. For this reason we are responsible only for the time of dispatch to the courier company.
• Products are delivered only within the physical borders of Greece, through the partner courier company (and its associates).

• The charges are calculated as follows:
  1. for collection from the courier:
     The charges are always calculated up to the nearest courier depot serving the area.
  2. delivery to the declared address:
     The charges are calculated up to the kerb of the declared address.
• If the delivery address is difficult to reach for the courier's vehicle (lorry) or entry to the courier depots is prohibited, the customer is obliged to collect the goods from the nearest accessible point or to collect them from the courier's offices.
• The consumer is not obliged to pay if they do not receive the legal document (receipt, invoice).
• For dispatch outside Greece, it is essential to agree the transport cost and method of dispatch with the company.